Jellycat have an exciting opportunity for a new Wholesale Customer Service Specialist to join our growing Wholesale Customer Service Team! We are seeking a fluent Spanish speaking candidate for this position.

Selling our products online and to our network of retailers and distributors, the Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. The Customer Services role is a pivotal role providing day-to-day support to our UK & EU Stockists, agents and sales teams whilst working alongside our logistics and operations team. Developing and maintaining key relationships with our customers, ensure orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.

What you will do:

• Answering and processing incoming customer requests and orders via phone and email in line with our processes and internal KPIs
• Processing and managing customer’s orders with accuracy
• Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution
• Ensuring a proactive, flexible and positive approach at all times when handling customer requests
• Sending weekly and monthly sales and backorder reports to agents and customers
• Discussing backorders and soft up-selling to help maximise sales opportunities and help customers to grow
• Managing any outstanding orders through to delivery
• Liaising with other departments to ensure fast and effective order processing
• Liaising with the logistics team regarding post-delivery queries
• Proactively developing relationships with new and existing customers always ensuring high level of customer engagement
• Supporting product launches where necessary
• Supporting and representing company at tradeshows when and if required
• Supporting sales teams and agents wherever required
• Ensuring customer information is updated and maintained on internal systems
• Support line manager on any ad-hoc requests

Required knowledge and skills:

• Fluent Spanish speaker
• 1+ years’ experience in a customer facing role
• Clear and concise communicator (both spoken and written)
• Proven experience in maintaining a high level of customer service and relationship building
• Passionate about helping customers in line with Jellycat brand values
• Able to build good relationships at all levels with a positive and flexible approach (internal and external)
• Able to solve problems, have initiative, and open to continuous improvement and learning
• Must be positive, resilient, and adaptable to change
• Good working knowledge of Microsoft Office (Excel, Word and Outlook)
• Excellent attention to detail and ability to work accurately
• Highly organised with an ability to manage multiple priorities under pressure.

Does this sound like you? We want to hear from you! If you want to be apart of the Jellycat family please APPLY NOW.

Jellycat welcomes applications from all sections of the community as long as you have attained and can provide evidence for full working rights in the UK.