Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world.

This role will help support the ongoing growth in the French Key Accounts team. The Sales team is responsible for retaining & growing our business & being the face of our brand. The EU Sales Coordinator is a key role to support our key accounts team & maintain relationships with our most important customers, ensuring all orders are processed, order books are kept up to date & shared with the team and making sure that all shipments are ready for dispatch on time.

You'll be;

• Building solid, positive relationships with our key accounts & maximizing on revenue opportunities.
• Entering orders & managing back orders ensuring all are accurately inputted.
• Checking stock availability & allocation.
• Sending order confirmations & advising on stock availability.
• Providing regular updates to the key account manager and customers on their order & back-order status.
• Working closely alongside the internal teams to ensure orders are shipped accurately, punctually & according to customer requirements.
• Liaising with credit control on payments.
• Managing sample requests from customers, agents and Regional Sales Managers, checking availability across different warehouses.

You'll have;

• Excellent communication skills.
• The ability to communicate in French (Italian would also be beneficial).
• Experience in an administration role.
• Excellent IT skills (Excel, Power Point, Microsoft. Power Bi & SAP literate but not compulsory as training will be provided).
• Experience with order processing & shipping (attention to detail).
• The ability to manage your own workload & tasks.
• Experience in building & maintaining internal & external relationships.
• The ability to work in a high pressure fast-paced environment.
• Great organisation skills with an ability to manage multiple priorities under pressure.