Job Purpose:

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Key Account Administrator role will be a multi-faceted role within the Sales Department in North America. This position will assist in developing strong relationships and provide uncompromised service to our Key Account partners. The ideal candidate will have a friendly and positive demeanor, eager to learn and willing to meet the needs of our clients.

You’ll be:

• Working with Key Account Managers to build and maintain strong relationships with a wide range of clients.
• Maintaining a portfolio of Key Accounts – ensuring data integrity, timely communication, accurate and detailed relay of key information.
• Resolving client issues and complaints, ensuring timely and effective solutions.
• Managing communication between key clients and cross-departmental internal teams.
• Developing a deep understanding of specific key account needs and anticipate changes or improvements.
• Assisting with planning to enhance client outcomes and satisfaction.
• Coordinate cross-functional communication to ensure client deliverables are met on time.
• Analyzing client data to provide actionable feedback.
• Creating selling tools as needed.
• Collaborating with Finance to monitor credit limits and payment schedules.
• Monitoring sales orders, account details, and inventory through Jellycat systems.
• Ensuring on time and complete shipments to key clients.
• Performing other duties as assigned.

You’ll have:

• 2+ years’ experience in a key account customer-facing role, preferably in key account management or customer service
• Previous experience with B2B customer service or sales administration.
• Self-motivated with a proactive approach to solving problems.
• Experience in product knowledge retention and communication.
• Excellent verbal and written communication; ability to listen, present, and engage with clients.
• Organizational skills with a keen attention to detail.
• Effective time management with proven ability to meet deadlines.
• Strong analytical and problem-solving skills; ability to interpret and act on sales data.
• Ability to prioritize tasks and work independently or within teams.
• Proficient in Excel, PowerPoint, and able to learn new systems quickly.

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
• Safe Harbor Employer Contributions - Upon eligibility, Jellycat contributes 3% to the 401k investment account independent of the employees' elections for individual contributions.
• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
• Paid Parking & Building Amenities - Full-time parking space is provided and paid for by the company in the TractorWork’s covered ramp attached to the skyway. TractorWork’s offers several amenities for employees including an on site medical clinic and pharmacy, state of the art work out facility at no charge, both Bar La Grassa and Snack Bar are located in the building, Foodsby food delivery is available daily, and several great coffee shops, lunch spots and walking paths within minutes of our door, and excellent morning coffee served as you walk in the building at no charge.
• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation Range:

• $45k - $55k