Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world.

This exciting role has 3 main areas of focus: identifying business needs within the finance department, leading process reviews, defining change requirements and supporting the delivery of business initiatives in IT systems.

The Business Analyst will work on multiple projects touching all areas of the business and collaborate with key stakeholders/partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose.

You'll be:

• Creating meaningful documentation, engaging in research and investigating process improvement opportunities (either for standalone enhancements or as part of a larger program).
• Performing data mapping to identify and validate relationships, sources and target systems, while maintaining comprehensive documentation.

Current State vs. Future State Analysis:

• Identifying gaps, inefficiencies, potential risks, and mitigation opportunities in current processes.
• Designing and implementing innovative solutions to address business challenges and enhance the functionality of ERP systems.
• Collaborating with stakeholders to define future state processes, including benefit analysis and success criteria.
• Working with supporting applications, PMO and cross-functional business partners to define roadmaps and implementation plans, transitioning from current to future state, identifying key systems and integrations.

Requirements Gathering and Analysis:

• Collaborating with stakeholders to gather requirements, analyse business processes, and identify improvement opportunities. You’ll document business requirements through interviews, workshops and analysis, becoming a trusted and empathetic partner.
• Translating business requirements into logical specifications for development teams.
• Reviewing business requirements and providing feedback to consulting partners regarding alignment issues or gaps.
• Working with Technology SMEs and end-users to design, configure and customise ERP solutions that meet functional and non-functional requirements.
• Analysing and assessing any change requests against documented business benefits throughout the project lifecycle.

Journey Mapping:

• Developing customer and user journey maps to understand interactions and experiences.
• Identifying pain points and opportunities for process improvements.
• Transforming individual metrics into KPIs to measure the impact of process changes.

Stakeholder Management:

• Working alongside the Finance Transformation Manager to act as a liaison between business units and IT, ensuring alignment and understanding.
• Identifying stakeholders impacted by change to manage their expectations.
• Conducting thorough testing and quality assurance to ensure the reliability and effectiveness of ERP implementations.
• Planning and executing user acceptance testing and quality assurance activities to ensure solutions meet user expectations.
• Assisting in developing training materials and sessions for end-users and stakeholders on the features, benefits and usage of ERP solutions.
• Supporting change management efforts.
• Collecting and analysing feedback from end-users and stakeholders on the performance and impact of ERP solutions.

You'll have:

Essential

• A qualification in Business Analysis or Requirements Engineering, and/or at least 3 years of experience in a Finance Business Analyst role.
• At least 3 years of experience in Dynamics 365 or AX 2012 Finance and Accounting.
• Experience in supporting and implementing financial systems solutions (e.g., budgeting, accounts payable, accounts receivable, general ledger, inventory management).
• Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Experience in process redesign.
• Strong analytical and creative problem-solving skills.
• Strong interpersonal, written, and verbal communication skills.
• The ability to work effectively with other business analysts, key stakeholders, application administrators, and end users to understand business and functional requirements and translate those requirements into executable work for solution teams.
• The ability to map business processes into process flow diagrams.
• Proficiency in manipulating data in Excel, using intermediate formula skills.

Desirable:

• Practical experience with PowerBI and SQL query building is an advantage.
• A degree in MIS, finance, accounting or business is a plus.