For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

This role has four main areas of focus: identifying business needs within the operations department, leading process reviews, defining change requirements and supporting the delivery of business initiatives in IT systems.

The Business Analyst will work on multiple projects touching all areas of the business and collaborate with key stakeholders to ensure the successful delivery of solutions and that they continue to remain fit for purpose.

You'll be:

Stakeholder Engagement

• Collaborating with cross-functional teams
• Working with departmental stakeholders to define and manage change
• Collaborating with the Senior Leadership Team (SLT) and Leadership Team (LT) in our Commercial Team (with dotted line responsibility), as well as cross-functional BAs and project SMEs on departmental and business priorities

Departmental Process Ownership

• Gaining an in-depth understanding of business processes
• Developing a deep understanding of key system processes
• Identifying improvement opportunities
• Documenting simple process flows
• Contributing as part of the global change collaboration group

Project Representation for the Commercial Department

• Acting as a key contributor in project workshops
• Translating project needs into clear requirements to inform scope
• Serving as the single point of contact for project delivery
• Enabling BAU delivery without compromising project outcomes

SME Training and Engagement

• Translating system and process improvements to SMEs and operational teams within the department
• Making the induction process for new starters more efficient
• Sharing feedback with cross-functional teams

You'll have:

• A sound understanding of retail and commercial operations, processes, and data points
• Experience in defining business requirements and creating process documentation
• Strong organisational skills, combined with flexibility and excellent communication
• Awareness of and ability to adopt Agile development methods (an advantage)
• The ability to map business processes into process flow diagrams
• The skills to manipulate data in Excel using intermediate formulas
• Practical experience with PowerBI and SQL query building (an advantage)
• The ability to work to fixed deadlines and meet SLAs
• A logical mindset, using data and evidence to support findings
• Excellent troubleshooting skills
• The ability to work independently and handle pressure when needed
• A continuous improvement mindset