Head of eCommerce (UK, EU, ROW) 12 Month FTC (Maternity Cover)
An exciting opportunity to join JellyCat!
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
We are seeking a commercially driven and strategic Head of eCommerce to lead our digital business across the UK, Europe and Rest of World. Reporting to the Global Director of eCommerce, this role is responsible for delivering the regional P&L, defining and executing a localised trading strategy, and ensuring the best possible online customer experience.
You will lead a UK-based, cross-functional team and act as the regional voice within global initiatives, ensuring local needs are reflected in wider business decisions. Please note that this is an FTC covering Maternity leave.
You'll be;
1. Strategic Planning & Trading
- Partnering with the Director of eCommerce and Finance Business Partner to build regional budgets, sales forecasts, and KPIs.
- Defining and implementing a trading strategy to meet commercial targets and maximise growth across each local market.
- Leading the regional eCommerce roadmap, aligning business priorities with technology development to support scalable growth and performance.
2. Site Experience & Optimisation
- Overseeing day-to-day site performance across all European domains, ensuring timely updates in line with the trade plan, launches, and seasonal campaigns.
- Optimising the customer journey across navigation, product discovery, merchandising, and mobile to improve conversion and engagement.
- Driving continuous improvement through data-driven enhancements to UX, CRO, and on-site functionality.
- Managing platform operations, including third-party apps, performance monitoring, and incident resolution with IT and development teams.
3. Content, Campaigns & Traffic Growth
- Working closely with global content, brand, and creative teams to deliver engaging, locally relevant site content and storytelling.
- Ensuring the marketing team and external agencies are briefed on commercial priorities and support campaign execution that drives qualified traffic.
- Aligning campaign activity with the global brand strategy while ensuring local market relevance.
4. Leadership & Team Development
- Leading and developing a high-performing cross-functional team covering trading and stock management.
- Fostering strong collaboration across global teams and internal departments to ensure consistent communication and alignment.
5. Performance Reporting & Insight
- Producing monthly and quarterly performance reports with actionable insights to optimise trading, site performance, and customer behaviour.
- Providing regular and adhoc analysis to inform strategic decisions, identify opportunities, and support wider business initiatives.
6. Regional Project Ownership
- Representing the UK & Europe region in global eCommerce projects, ensuring regional priorities are understood and delivered.
- Championing process improvement, systems optimisation, and operational efficiency within the eCommerce function.
You'll have;
- Experience in a senior eCommerce, digital trading, or online retail role.
- A proven track record of delivering eCommerce growth across multi-region markets.
- A strong understanding of eCommerce platforms, digital marketing, merchandising, UX, and analytics.
- Experience leading cross-functional teams, ideally in a matrix or global organisation.
- A commercial mindset with strong analytical and problem-solving skills.
- Strong attention to detail, highly organised & have excellent communication skills.
- Adaptable, resilient, and comfortable working in fast-paced environments.
- Department
- eCommerce
- Locations
- London
- Remote status
- Hybrid
- Employment type
- Contract

London
Our Perks & Benefits
-
Discretionary Bonus Scheme
All our employees are eligible for a discretionary annual bonus based on the success of the company.
-
Private Medical Insurance
We offer a premium level of cover for all Head Office employees through Vitality including Optical and Dental cover.
-
Group Life Cover
We offer Life Insurance at 4 x basic salary
-
25 days paid holiday
We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid holiday.
-
Hybrid working
We value work-life balance highly, therefore we work a hybrid model which consists of coming into the office a minimum of three days a week.
-
Employee Assistance Program
Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program through Health Assured
-
Private Chef!
Every Monday, Tuesday and Thursday we have the pleasure of having our own Private Chef team who prepare us all a buffet style breakfast and lunch. This is subsidised by the company with a small employee contribution.
-
Regular social & team events
We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.
-
Contributory Pension Scheme
We offer a salary sacrifice pension scheme through Scottish Widows with a company and employee contribution of 5% each (you can of course increase your contribution).
Already working at Jellycat?
Let’s recruit together and find your next colleague.