Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

This role is hands-on, but with a strategic view. It will focus on mentoring talent, delivering projects on time and within budget, and aligning IT initiatives with commercial and business needs.

The IT Manager will serve as a key liaison between IT and business stakeholders, ensuring effective communication and collaboration across global and matrixed teams.

You'll be:

• Leading and managing local IT operations infrastructure and support across North America, ensuring business continuity and system performance.
• Ensuring NA Users are onboarded and set-up in an efficient manner regardless of location (ie on-site and remote).
• Overseeing IT service delivery, incident resolution, problem management, and service improvements.
• Responsible for NA elements of Enterprise Architecture (Hardware, Software and systems).
• Delivering IT projects from initiation to completion, ensuring timelines, budgets, and quality standards are met.
• Mentoring and coaching junior IT staff, fostering a culture of continuous learning and professional development.
• Collaborating with senior stakeholders to align IT initiatives with business and commercial priorities.
• Representing IT in customer-facing scenarios, including partner integrations, service escalations, and solution presentations.
• Ensuring North America IT priorities are integrated into global project delivery plans and local change management processes.
• Managing local IT security, compliance, and risk management in alignment with global policies.
• Implementing IT governance policies and ensure compliance with company-wide frameworks.
• Supporting ERP, CRM, and other business-critical systems, ensuring regional requirements are met.
• Acting as the primary point of contact for IT escalations and business alignment in North America.
• Managing local IT vendor relationships, procurement, budgeting, and cost optimization.
• Collaborating within a global and matrixed environment to ensure seamless integration of regional IT efforts.

You'll have:

• 5+ years of IT leadership experience, including 3+ years in a senior IT management role.
• Demonstrated experience mentoring and developing junior talent.
• Proven ability to communicate effectively with senior stakeholders and external partners.
• Strong commercial acumen and ability to translate business needs into technical solutions.
• Experience managing global or matrixed teams and resources.
• Strong project management skills with a track record of delivering complex IT initiatives on time and within budget.
• Expertise in cybersecurity, risk management, and IT compliance.
• Experience supporting eCommerce and wholesale operations in a fast-paced environment. Retail experience is a distinct advantage
• Excellent, proactive communication skills with the ability to translate technical concepts into business terms.
• Experience with IT vendor management, contract negotiations, and procurement processes.

Leadership & Culture Fit:

• We value leaders who can balance day-to-day IT Operations with the ability to successfully drive strategic IT projects that support growth and innovation across North America
• We’re looking for someone who leads by example, communicates with clarity and empathy, and thrives in a collaborative, fast-paced environment. A passion for mentoring and a customer-first mindset are essential.
• Strong ethos in open and transparent communications, sharing risks early with ideas and plans for mitigation.

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through DeltaVision. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
• Safe Harbor Employer Contributions - Upon eligibility, Jellycat contributes 5% to the 401k investment account independent of the employees' elections for individual contributions.
• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
• Paid Parking & Building Amenities - Full-time parking space is provided and paid for by the company in the TractorWork’s covered ramp attached to the skyway. TractorWork’s offers several amenities for employees including an on site medical clinic and pharmacy, state of the art work out facility at no charge, both Bar La Grassa and Snack Bar are located in the building, Foodsby food delivery is available daily, and several great coffee shops, lunch spots and walking paths within minutes of our door, and excellent morning coffee served as you walk in the building at no charge.
• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation:

• $100k - $130k