For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

Jellycat Limited is a leading creator of luxury soft toys, blending premium fabrics with playful designs and distributing products globally. As Credit Control Manager, you will be pivotal in maintaining the financial health of the business by ensuring robust credit control processes are in place for our wholesale customers. This role sits within the finance team and reports directly to the Senior Credit Manager, supporting the company’s growth and operational excellence. You will also be responsible for overseeing credit control activities for certain international territories alongside the UK Credit Manager.

You'll be;

• Leading, developing, and motivating a team of five credit controllers, fostering a culture of accountability, continuous improvement, and high performance.
• Conducting regular one-to-one meetings, providing coaching, feedback, and professional development opportunities.
• Overseeing daily credit control operations, including proactive debt collection, management of overdue accounts, and preparation of bad debt provisions.
• Maintaining ownership of the aged debtor report for specified regions, ensuring accuracy and timely reporting of debtor days and aged debt against KPIs.
• Overseeing the team in performing thorough credit checks and risk assessments for new and existing customers, recommending appropriate credit limits and terms.
• Reviewing and updating credit limits, monitoring customer risk profiles and escalating concerns as necessary.
• Ensuring all monthly statements are accurately prepared, reviewed, and dispatched to customers in a timely manner.
• Resolving customer queries efficiently, identifying root causes and implementing process improvements to prevent recurrence.
• Preparing regular reports and analysis for management, highlighting trends, risks, and opportunities for improvement.
• Driving process improvements within the credit control function, leveraging technology and best practices to enhance efficiency and effectiveness.
• Supporting the implementation of new ERP and automation initiatives within the credit control team, in alignment with finance transformation programme.
• Collaborating with the senior finance team to strengthen internal controls and support wider financial objectives.
• Undertaking ad hoc duties to support the finance department and other business functions as required.

You'll have;

• Proven experience in credit control management, ideally within a wholesale, distribution, or retail environment.
• A demonstrable track record of leading and developing teams, with a hands-on approach and commitment to delivering results.
• A strong understanding of credit risk assessment, debtor management, and financial controls.
• Excellent organisational skills, with the ability to manage multiple priorities and work to tight deadlines.
• A high level of attention to detail and accuracy in financial reporting and analysis.
• An effective problem-solving skills, with the ability to identify issues, propose solutions, and drive continuous improvement.
• Strong communication and interpersonal skills, able to engage confidently with managers, clients, and colleagues across departments.
• Proficiency in Microsoft Office specifically Excel. Experience with Microsoft Dynamics 365 or similar ERP is advantageous.
• Advanced Excel proficiency, including use of SUMIF, SUMIFS, VLOOKUP, and PivotTables.
• Self-motivated, methodical, and able to work independently as well as collaboratively within a team.
• Commitment to maintaining high standards of customer service and professionalism at all times.
• Proficiency in a foreign language is an added bonus.