Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

This role is for  a highly motivated and dynamic eCommerce Project Manager who possesses a strong inclination towards hands-on involvement and a profound commitment to collaboration.  

You'll be:

• Leading Projects from Strategy to Delivery
  Leading eCommerce and Digital Marketing projects from conception to completion, partnering with the eCommerce Business Analyst to ensure requirements are clear, documented, and stakeholder‑approved.
  Ensuring commercial projects are delivered on time, within scope, and within budget across global time zones.
  Embracing hands‑on involvement in all project phases and actively engaging with team members, stakeholders, and vendors to maintain momentum.

• Fostering Collaborative Project Team Management
  Cultivating a culture of collaboration within the project team.
  Facilitating regular team meetings and workshops to support open communication, problem‑solving, and team alignment.
  Acting as a mediator to resolve conflicts and promote a positive working environment.

• Engaging and Aligning Stakeholders
  Building and maintaining strong relationships with the Global eCommerce Director and all project stakeholders.
  Ensuring stakeholder needs and expectations are clearly understood and addressed through continuous engagement and communication.

• Proactively Managing Risk & Enabling Problem‑Solving
  Identifying potential project risks and issues early.
  Leading collaborative problem‑solving and decision‑making processes with the right team members and stakeholders involved.

• Driving Continuous Improvement
  Promoting a culture of continuous improvement through regular feedback loops.
  Implementing project management best practices and leveraging team insights and industry trends to enhance efficiency and effectiveness.

• Optimizing Resource Management
  Securing and allocating project resources — including cross‑functional partners and budgets — to ensure appropriate skills and capacity.
  Participating actively in the selection and onboarding of project team members.

You'll have:

• Bachelor’s degree in Business Administration, Project Management, or related field. Alternatively clear demonstratable equivalent experience.  PMP certification is a plus.

• A minimum of 3 years of experience in eCommerce and Digital Marketing project management, with a demonstrated history of successful project delivery. Experience of working with agile teams a distinct advantage. 

• Experience with Shopify

• Experience with Amazon is desirable

• Exceptional leadership skills with a strong focus on mentorship and team development.

• Experience with Operations & 3PL integrations desirable

• Excellent communication and interpersonal skills, with an ability to engage cross-functionally effectively with team members, stakeholders, and vendors at all levels from CEO to operational team members.

• Experience of resource management with a mix of in-house, 3rd party and contracted resources.

• Strong analytical and problem-solving skills, with a hands-on approach to tackling challenges.

• Strong commercial awareness and able to demonstrate ability to control costs and ensure quality in project deliverables.

• Proficiency in project management software and tools. Experience of Monday.com is an advantage.

• An unwavering commitment

The good stuff:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• 🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.

• 💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!

• 🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.

• 🤝 Employee Assistance Program – Confidential support for whatever life throws your way.

• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Compensation:

• $65k - $80k

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.