For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The Retail Operations and Event Manager role is responsible for overseeing the UK daily operations within our retail partners activity while planning and supporting the execution of high-quality instore activations that drive customer engagement, brand awareness, and revenue growth. This role involves optimising operational efficiency and ensuring exceptional customer service. The Retail Operations and Event Manager will also collaborate with marketing, sales, and external vendors to deliver instore activations that align with the company’s goals. We are searching for a dynamic individual who will thrive in our fast paced environment. The success of this role is in the detail and leading with Luxury at the heart of everything we do.

This role will involve working to strict deadlines which will require multi tasking with multiple projects and timelines. On occasion there may a requirement to work weekends or  evenings depending on launch timings.

You'll be;

Retail Operations:
• Oversee partner projects: Ensure smooth day-to-day operations of Jellycat retail spaces, including inventory management, merchandising, and relationship management.
• Staff Management: Train retail staff to ensure excellent customer service and efficient operations.
• Inventory Management: Monitor inventory levels, collaborate with suppliers, and ensure timely restocking of products for activations.
• Customer Experience: Maintain high standards of customer service and ensure customers have a positive in-store experience. Every detail matters.
• Financial Management: Oversee budgets, manage project spend and aftercare when applicable.
• Compliance: Ensure compliance with company policies, health and safety standards.

Event Management:
• Event Planning: Plan, organise, and execute showroom pop-ups for seasonal selling calendar and display piece roadshow across independents.
• Budget Management: Manage event budgets, negotiate with vendors, and ensure cost-effectiveness while maintaining high event quality.
• Vendor and Partner Relations: Coordinate with vendors, external partners, and sponsors to ensure successful event execution.
• Marketing Collaboration: Work closely with the marketing team to promote events through social media, email campaigns, and other marketing channels. Internal business promotion is important.
• Event Execution: Oversee all aspects of event execution, including logistics, setup, staffing, and breakdown, ensuring seamless operations.
• Post-Event Analysis: Conduct post-event evaluations, including customer feedback, financial performance, and recommendations for future improvements.

You'll have;

• Experience: 3-5 years of experience in retail management and/or event planning. Experience in a leadership role is a plus.
• Leadership: Strong leadership and team management skills with the ability to motivate and manage staff.
• Project Management: Excellent project management skills with a proven ability to handle multiple tasks and deadlines.
• Customer Focus: Exceptional customer service skills and a passion for delivering an outstanding retail and event experience in the luxury retail sector.
• Communication: Strong written and verbal communication skills. Comfortable presenting to leadership and negotiating with vendors and stakeholders.
• Financial Acumen: Ability to manage budgets, analyse sales data, and ensure financial targets are met.
• Problem Solving: Strong analytical and problem-solving abilities. Ability to adapt and find creative solutions under pressure.
• Tech-Savvy:  Microsoft Office Suite. Familiarity with marketing tools like social media and CRM is a plus.