Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

We are seeking an experienced and detail-focused Customs Compliance Specialist to oversee Customs matters and compliance across our North America supply chain. This newly created role reports to the Global Head of Transport in our Logistics team and involves working closely in collaboration with our Finance and Global Tax teams.

This role is critical in ensuring compliance with international trade obligations, safeguarding our operations against compliance risks, and ensuring accurate duty payments through appropriate documentation and classification.

You'll be:

• Overseeing all customs operations, including reviewing and validating import and export documentation to ensure accuracy and full compliance with local and international customs regulations.

• Assigning and maintaining accurate HS codes and tariff classifications for all products, ensuring alignment with regulatory requirements.

• Overseeing customs duty valuations and ensuring country of origin declarations are accurate and compliant with local requirements—supporting duty payments and preferential tariffs.

• Monitoring changes to customs laws and procedures across North America, ensuring timely updates to internal processes and communicating these to key stakeholders across the business.

• Acting as the primary point of contact for customs authorities, customs brokers, and third-party providers to support operational compliance and issue resolution, working in conjunction with the Global Tax team to respond to customs and tax authority notices and audits.

• Leading internal and external audits with third-party providers to identify compliance risks and optimization opportunities.

• Supporting the Global Tax team with input and implementation of customs controls and processes to support and build on our global tax strategy.

• Advising and training internal departments on customs-related matters, including regulatory changes, documentation requirements, and SOP.

• Co-ordinating with Operations, Supply Chain, and Logistics teams to ensure smooth cross-border movement of goods, minimizing customs delays and improving lead times through proactive planning and customs documentation readiness across supplier countries and wholesale customers.

• Managing the implementation and continuous improvement of customs compliance systems and tools, ensuring data and automation of key compliance processes, such as HS code assignment, origin tracking, and duty calculations across all relevant authorities.

You'll have:

• 3+ years of proven experience in global customs / international trade compliance, preferably in the retail sector.

• Strong knowledge of HS classification, product valuation methods, preferential trade agreements, and duty calculations.

• Excellent analytical, organizational, and communication skills.

• Ability to work independently and cross-functionally, with an accurate eye for detail.

• Degree / qualification / certification in Customs Compliance or International Trade.

The good stuff:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• 🏥 Health Coverage – Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.

• 💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!

• 🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.

• 🤝 Employee Assistance Program – Confidential support for whatever life throws your way.

• 🚗 Paid Parking + Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.

• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Compensation:

• $60k - $70k

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.