Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Sales Coordinator, Canada, will focus on supporting the Canadian Sales team through order management, customer communication, and day-to-day sales administration. This person will build strong customer relationships, process and track orders, coordinate with internal teams to ensure accurate and timely shipments, and keep customer records up to date. They will also support sample requests, returns, credits, new customer accounts, warehouse queries, product launches, and general administrative needs across the sales function.

While this is a remote role, the candidate must be based within the greater Montreal, Quebec metro area to effectively support and service accounts throughout the territory. The candidate must also be bilingual, fluent in both French and English.

You'll be:

Customer & Sales Support

• Building strong, positive relationships with customers and maximizing revenue opportunities.

• Answering incoming sales calls and responding to internal and external communications.

• Providing regular updates to customers on their order and backorder status.

• Sending order confirmations and advising customers on stock availability.

• Supporting the Sales team with other administrative tasks as required.

Order & Account Management

• Entering orders and managing backorders for the North American Sales team, ensuring all orders are accurately inputted.

• Checking stock availability and allocations across different warehouses and origins.

• Working closely with internal teams to ensure orders are shipped accurately, on time, and according to customer requirements.

• Liaising with Credit Control regarding customer payments.

• Ensuring customer information is accurately updated and maintained in internal systems.

• Raising credits and proformas.

• Setting up new customer accounts.

• Processing returns and coordinating with the warehouse to ensure returned orders are accurately received into the system.

• Arranging collections where necessary.

Samples, Warehouse & Product Support

• Managing sample requests from customers, agents, and Regional Sales Managers, checking availability across different warehouses.

• Responding to general warehouse queries and resolving issues as needed.

• Supporting product launches as required and sharing relevant information with retailers.

Team Support

• Helping to train and guide new team members as required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

You'll have:

• Fluency in both French and English (written and verbal), required to effectively support customers.

• 2+ years of experience in a sales administration or customer support role.

• Residence in Montreal, Quebec, within the territory you’ll be supporting.

• Excellent written and verbal communication skills.

• Strong attention to detail, particularly when processing orders and coordinating shipments.

• Excellent IT skills, including proficiency in Excel, PowerPoint, and Microsoft Office. Experience with Power BI and Microsoft Dynamics 365 is a plus, but not required as training will be provided.

• Strong time management skills, with the ability to manage your own workload and meet deadlines.

• Experience building and maintaining strong internal and external relationships.

• The ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities.

• A highly organized and proactive approach to work.

• A positive, flexible, and collaborative approach as a team player.

• A strong sense of ownership and a results- and deadline-focused mindset.

• A highly driven, positive, and can-do attitude.

• A genuine love and appreciation for the Jellycat brand.

• A positive attitude and the ability to have fun and bring energy to the team.

Our Perks & Benefits:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

• 🏥 Health Coverage – Supplemental health, dental, and vision through Desjardins. Starts day one.

• 💰 Group RRSP – Put in up to 5% of your salary and we'll match every dollar.

• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.

Compensation:

• $75,000 - $85,000 CAD

Artificial Intelligence (AI) may be used as part of our recruitment process to support the screening, assessment, and selection of applicants for this position. AI tools may assist our recruitment team by conducting an initial review of submitted materials to identify relevant skills, experience, and qualifications. AI does not make hiring decisions. Candidates are reviewed by a human, and all hiring decisions are made by people.

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.