Order Management Specialist
An exciting opportunity to join our Operations team!
Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world.
The Order Management Specialist will be responsible for validating all information required to accurately fulfil customer orders. This role will be the bridge between the sales, operations and 3PL teams.
You'll be;
• Proactively communicating order delays or issues to internal teams using established templates and best practices.
• Managing inventory constraints by setting up and enforcing rules to get order lines cancelled or adjusted, as needed.
• Reviewing hide reasons and communicating them to the relevant teams.
• Creating and maintaining reference documents to inform the Sales team of any operational issues.
• Analysing orders in the system.
• Liaising with the relevant teams to ensure orders are correctly in the system.
• Conducting order system clean-ups.
• Leading backlog and operational reviews with sales, manufacturing, logistics, production and QC teams.
• Working cross-functionally to monitor order fulfilment accuracy.
• Liaising with relevant internal teams and 3PL to provide a breakdown of units being waived per day/week for future orders.
• Liaising with relevant internal teams ahead of new launch seasons and completing analysis after the launch.
• Reviewing orders vs. invoiced to ensure monthly budgets are met.
• Providing reporting data to the business.
• Setting up order KPIs and monitoring them on a daily basis.
• Issuing KPIs to relevant stakeholders.
You'll have;
• Relevant experience with purchase order management and allocations.
• Experience with sales and operations planning.
• Business analyst experience with ERP systems.
• A retail/wholesale background.
• Order management/order inputting knowledge.
• A contribution-focused mindset with strong analytical and critical thinking skills.
• Experience with reporting and KPI creation.
• The ability to communicate effectively with a range of business stakeholders.
• Knowledge in Excel and PowerBI.
- Department
- Logistics and Operations
- Locations
- London
- Remote status
- Hybrid
- Employment type
- Full-time
London
Our Perks & Benefits
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Discretionary Bonus Scheme
All our employees are eligible for a discretionary annual bonus based on the success of the company.
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Private Medical Insurance
We offer a premium level of cover for all Head Office employees through Vitality including Optical and Dental cover.
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Group Life Cover
We offer Life Insurance at 4 x basic salary
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25 days paid holiday
We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid holiday.
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Hybrid working
We value work-life balance highly, therefore we work a hybrid model. Our whole company days are Tuesdays or Thursdays.
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Employee Assistance Program
Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program through Health Assured
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Private Chef!
Every Tuesday and Thursday we have the pleasure of having our own Private Chef team who prepare us all a buffet style breakfast and lunch. This is subsidised by the company with a small employee contribution.
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Regular social & team events
We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.
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Contributory Pension Scheme
We offer a salary sacrifice pension scheme through Scottish Widows with a company and employee contribution of 5% each (you can of course increase your contribution).
Order Management Specialist
An exciting opportunity to join our Operations team!
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