For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

This role has 3 main areas of focus: identifying business needs within the operations department, leading process reviews & defining change requirements, and supporting the delivery of business initiatives in IT systems. The role will support with our overall end to end supply chain processes and global logistics processes.

The business analyst will work on multiple projects touching all areas of the business and collaborate with key stakeholders & partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose.

You'll be;

Stakeholder Engagement

• Engaging in cross functional team collaboration.
• Working with departmental stakeholders to define and manage change.
• Collaborating with the SLT and LT in Operations (dotted line responsibility), and cross functional BA & project SMEs on departmental and business priorities.

Departmental Process Ownership

• Understanding business & key system processes in-depth.
• Identifying improvement opportunities & documenting simple flows.
• Becoming a part of global change collaboration group.

Project Representation for Operations Department

• A key contributor in project workshops & translating project needs into clear requirements to inform scope.
• The single point of contact for project delivery.
• Enabling BAU delivery without compromising quality.
• Engaging in cross functional collaboration with other BA’s and business areas to support with end to end supply chain processes.

SME Training and Engagement

• Translating systems/process improvements to SMEs and operational teams within the department.
• Making inductions of new starters more efficient & sharing feedback to cross functional teams.

You'll have;

• A sound understanding of commercial operations, processes and data points.
• A demonstrated experience in Logistics, Operations and End to end supply chain projects.
• Ideally a qualification in Business Analysis or Requirements Engineering.
• Experience of defining requirements in a Tier II+ ERP solution (D365 F&O desired) in a busy consumer & brand focused environment.
• Great organisation skills but flexible with excellent communication skills.
• Awareness and adoption of Agile development methods an advantage.
• The ability to map business processes into process flow diagrams.
• The ability to manipulate data in Excel, using intermediate formulae skills.
• Ideally practical experience of PowerBI, SQL query building.
• A logical mind, using data and evidence to support findings.
• Excellent trouble shooting skills.