For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

The Business Analyst (Production) will focus on identifying business needs within the Production and Supply Chain area of the business, leading process reviews, defining system enhancements and change requirements, and supporting the delivery of business initiatives in IT systems and reporting.

This role involves working on multiple projects across the business and collaborating with key stakeholders & partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose.

You'll be;

Stakeholder Engagement

• Collaborating with the team cross functionally.
• Working with departmental stakeholders to define and manage change.
• Collaborating with the SLT and LT in the Product and Production teams (dotted line responsibility), and cross functional BA & project SMEs on departmental and business priorities.

Departmental Process Ownership

• Understanding business & key system processes in-depth.
• Identifying improvement opportunities & documenting simple flows.
• Becoming a part of global change collaboration group.

Project Representation for Product and Production Departments

• A key contributor in project workshops & translating project needs into clear requirements to inform scope.
• The single point of contact for project delivery.
• Enabling BAU delivery without compromising quality.
• Engaging in cross functional collaboration with other BA’s and business areas to support with end to end supply chain processes.

SME Training and Engagement

• Translating systems/process improvements to SMEs and operational teams within the department.
• Making inductions of new starters more efficient & sharing feedback to cross functional teams.

You'll have;

• A qualification in Business Analysis or Requirements Engineering and 3 plus years experience in Production and Manufacturing processes and data points.
• Experience in Quality Control processes and batch control.
• Hands on experience working with factory and vendor management
• Experience of defining requirements in a Tier II+ ERP solution (D365 F&SCM, SAP, Oracle or IFS) in a busy consumer & brand focused environment.
• Great organisational skills  but flexible with excellent communication and stakeholder management skills.
• The ability to map business processes into process flow diagrams.
• The ability to manipulate data in Excel, using intermediate formulae skills.
• Able to work to fixed deadlines and SLAs.
• A logical mind that likes to use data and evidence to support findings & great trouble shooting skills.
• Ideally educated to degree level in a relevant subject (Business Management, Operations Management, Manufacturing Engineering etc) or equivalent experience.
• Ideally an awareness and adoption of Agile development methods an advantage.
• Ideally practical experience of PowerBI, SQL query building.