Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

This role will help support the ongoing growth as the North American team selling our products to our network of distributors & retailers, the Sales team is responsible for retaining & growing our business & being the face of our brand. The Sales Coordinator is a key role to support & maintain relationships with our wholesale customers & make sure all shipments are ready for collection.

You'll be:

• Building solid, positive relationships & maximizing revenue opportunities
• Entering orders & managing back-orders for North American Sales team, ensuring all are accurately input
• Checking stock availability & allocation across different warehouses & origins
• Sending order confirmations & advising stock availability
• Providing regular updates to customers on their order & back-order status
• Working closely alongside the internal teams to ensure orders are shipped accurately, punctually & according to customer requirements
• Liaising with credit control on payments
• Managing sample requests from customers, agents and Regional Sales Managers,
  checking availability across different warehouses
• Supporting the Sales team with any other administrative tasks as & when required
• Answering incoming sales calls & responding to all communication
• Ensuring customer information is updated and maintained on internal systems
• Helping to train/guide new team members when required
• Raising Credits & Proformas
• Raising new customer accounts
• Raising returns for the warehouse to receive orders back into the system
• Arrange collections where necessary
• Dealing with general warehouse queries
• Supporting product launches where necessary & sharing relevant information to retailers

You'll have:

• 1–2 years of experience in an administrative role.
• Excellent oral and written communication skills.
• Strong IT skills, including proficiency in Excel, PowerPoint, and Microsoft Office; familiarity with Power BI and SAP is a plus (training provided).
• A keen eye for detail, especially when processing orders and managing shipments.
• Strong time management skills with the ability to effectively manage your own workload and meet deadlines.
• Experience building and maintaining positive relationships with both internal teams and external partners.
• The ability to thrive in a fast-paced, high-pressure environment.
• Exceptional organizational skills and the ability to juggle multiple priorities with grace.
• A positive, flexible, and collaborative team spirit.
• A proactive, ownership-driven approach with a focus on meeting deadlines.
• A highly motivated, can-do attitude with a drive to deliver excellence.
• A genuine love and appreciation for the Jellycat brand.
• A sense of fun and the ability to smile and enjoy the journey with the team.

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through DeltaVision. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.
• Safe Harbor Employer Contributions - Upon eligibility, Jellycat contributes 3% to the 401k investment account independent of the employees' elections for individual contributions.
• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.
• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation:

• $50,000 - $70,000