Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

We are seeking an experienced QA Manager to lead quality assurance efforts for our ecommerce platform and larger ecommerce ecosystem. This is a foundational role where you'll initially work independently to establish QA processes and standards, with the opportunity to build and manage a team as we scale.

You'll be:

• Developing and owning end-to-end QA strategies and testing frameworks for our current ecommerce platform and future Shopify-based, headless architecture

• Validating custom storefront implementations and ensuring secure, reliable integration with Shopify’s Storefront API

• Designing, executing, and maintaining test plans, test cases, and test scripts using TestRail or similar tools

• Managing and tracking defects, security vulnerabilities, issues, and development tickets in Jira

• Continuously performing “bad actor” testing to ensure ecommerce rules, restrictions, and controls cannot be bypassed

• Validating authentication flows, session management, and security protocols across a headless architecture

• Testing caching strategies, CDN configurations, and performance optimizations to ensure speed and reliability

• Ensuring proper error handling, graceful degradation, and fallback mechanisms across platforms

• Organizing and conducting functional, regression, integration, and user acceptance testing across web and mobile

• Planning and executing distributed load and performance testing

• Partnering closely with engineering, product, and operations to embed quality throughout the development lifecycle

• Establishing QA metrics, dashboards, and reporting to track quality trends and identify risk areas

• Liaising with third-party testing agencies when additional capacity or specialization is needed

• Building, scaling, and leading a QA team over time, including hiring, training, and mentoring

• Creating and maintaining QA documentation, processes, and best practices

• Staying current on ecommerce trends, QA tooling, and modern testing methodologies

You'll have:

• 5+ years of QA experience, with at least 2 years in a leadership or senior QA role

• Strong Shopify experience, including understanding of Shopify's architecture, apps, integrations, and checkout processes

• Strong understanding of headless commerce architecture and how decoupled systems interact

• Proven experience with test management tools (Jellycat uses TestRail)

• Expert-level proficiency with Jira for defect tracking and project management

• Deep understanding of QA methodologies, testing types, and software development lifecycles

• Experience working independently to establish QA processes from the ground up

• Demonstrated ability to build and lead teams

• Strong analytical and problem-solving skills

• Excellent communication and collaboration abilities

Our Perks & Benefits:

• Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.

• Medical, Dental, Vision and other Benefits - Jellycat offers medical coverage through Blue Cross Blue Shield of MN (along with a generous employer Health Savings Account contribution), dental coverage through Delta Dental of MN as well as vision coverage through VSP. Jellycat also offers company paid Short Term Disability, Long Term Disability, Basic Life Insurance, and the opportunity to elect additional voluntary life insurance.

• 401(k) - Eligible for Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.

• Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.

• Employee Assistance Program - Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program.

• Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Compensation:

• $85k - $105k